FAQ

No, a deposit is not required to reserve an appointment.

None, Tampa Moving only gives upfront pricing. We have no hidden fees, our prices are all inclusive. We charge an hourly rate for your move that is quoted to you upfront, and the only other charge is our flat-rate one time travel fee, which is explained to you ahead of time.

Yes, we require that you email a complete list of items that will be moved to us ahead of time. Based on the information you provide, Tampa Moving will ensure that your movers arrive in a truck large enough to transport all of your items in one trip. Disclaimer: Our largest trucks (26 square feet) will be assigned to locations larger than 2 bedrooms. While these are typically large enough to accommodate a single move, in some cases our movers will need to conduct additional trips with no price adjustments.

Tampa Moving charges for a minimum of two hours’ work. If your move exceeds this two-hour minimum, your billing period will increase in increments of 30 minutes. Exceptions will apply only to special case moves based on a fixed price.

The clock starts running once our movers arrive at your pick-up address, and the hourly rate continues through loading, transit to your destination, and unloading. The clock stops at your drop-off location once the truck is empty and all set-up tasks are completed.

We require that the moving team’s foreman receive all payments before our moving truck has been completely unloaded at your last drop-off location. For assignments scheduled for completion after office hours (6 pm EST), all credit card payments must be made 30 minutes before the office closes, to accommodate potential money transfer delays.

Tampa Moving accepts Visa, MasterCard, American Express, and/or cash and money wires as forms of payment. There is a 3% fee added to all credit card payments! Our apologies, but we cannot process payments through personal or company cheques. Should you require an exception, it must be approved by our office prior to your moving date.

The bill of lading is the CONTRACT between you and the mover. The mover is required by the law to prepare a bill of lading for every shipment it transports The driver who loads your shipment must provide you with a copy before loading, signed by the driver and by you. Please read and understand the bill of lading before you sign it. The bill of lading identifies the mover, specifies the terms and conditions, total estimated charges and the valuation coverage of your shipment and the amount the mover will be liable for in the event of loss or damage to your shipment. The bill of lading is an important document so be careful not to lose or misplace your copy. Have it available until your purchase is delivered, all charges are paid and all claims, if any, are settled.

If, for any reason, you need to reschedule your moving date, please contact us as soon as possible. The sooner you notify us, the easier it will be for us to accommodate your needs.

We understand that on moving daytime is of the essence, and do our very best to prevent delays. However, due to traffic or weather conditions, arrivals might be delayed by up to 1 hour during morning assignments and up to 3 hours on afternoon ones. You will be promptly notified of any delays, and entitled to compensation depending on the severity of the delay. For example, if the moving team’s afternoon arrival is scheduled for between 1 and 2 PM and the team arrives after 4 PM, you will be entitled to a 10 percent discount on their hourly rate.

We regret to inform our customers that perishable foods cannot be safely transported in our trucks. We suggest transporting perishable foods yourself using a cooler, or disposing of them prior to the move.

It is more helpful for all parties involved if you are present to identify any items and boxes being moved, or that require special handling, or other similarly pertinent information. You will also have to sign your contract at the move’s beginning. Upon your items’ delivery, you will be required to confirm that your belongings were delivered to their new destination in their original condition. This is important for any insurance claims you could make regarding lost or damaged goods. If for whatever reason you are unable to be present on moving day, please arrange for someone familiar with your belongings to act as your representative.

We do not connect or disconnect washing machines, dryers, dishwashers, freezers, or refrigerators. All appliances must be disconnected and drained prior to the moving team’s arrival.

We apologize, but we cannot mount or remove flat-screen TV’s from walls, nor can bolt or unbolt items on or from walls and ceilings.

We cannot transport pets, nor we are licensed or equipped for this purpose. We strongly recommend that you transport them yourself or place them in temporary care with a family member, friend, or pet daycare. If these options are not convenient to your family, we will be happy to suggest alternative methods to move your pets safely.

We wrap and cover all furniture with cushioned moving blankets, which are included in the base price.

We offer reasonably priced packing services if you are unable to pack your items on your own. Should you require our packing services, however, we recommend that you arrange for them prior to your moving date to allow for sufficient planning. The time our movers spend packing your items will be billed based on our standard hourly rate.

Yes – we can supply you with any packing materials you might need, including cardboard boxes, scotch tape, and bubble and shrink wrap, at reasonable prices. Please note that we only sell packing materials to customers hiring our movers. We also offer partial and full packing services on demand.

We can move plants if necessary, but strongly recommend that you move any plants yourself and are not liable for any damages sustained by your plants during transportation.

Tampa Moving will not be responsible for any loss or damage sustained by sensitive documents including account information, bills, cheques, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewellery, or other similar valuables. Customers must take full responsibility for moving the above-mentioned items.

We recommend discussing the move with your children to help ease any feelings of anxiety. Moving can be very stressful for children, and it’s important to maintain familiar routines and keep their favorite toys and other small belongings nearby throughout the process. Visiting your new home and neighborhood prior to moving can also help alleviate their concerns.

Each of our trucks includes a set of basic tools for assembling/disassembling items such as beds, dresser mirrors, and dining room tables, and our movers are happy to assist in their use. However, if an item requires special knowledge or tools we cannot service it, nor do we guarantee assembly of any item(s) that are new and still in their original box. We reserve the right to refuse assembly of furniture that was not taken apart by our movers. Please note that we provide assembly/disassembly services as a courtesy; our movers are not specially trained for advanced assembly/disassembly and might not be able to provide this service for all items. Also, due to liability concerns, we cannot provide assembly or disassembly services for baby cribs, water beds, tanning beds, gas appliances, pool tables or pianos. If you have any questions regarding a specific furniture item please contact us.

Any stops between the initial pick up location and final destination will not be charged for an additional stop.

Our movers are allowed one 15-minute break for every 2 hours of work, which is included in our standard hourly rate. If a moving project lasts for longer than 4 hours, our movers are allowed one 30-minute break for lunch, which will not be included in your billing time.

No. We are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at the hourly rate plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.

• The moving company should let you know well in advance when the moving crew will show up. When they do arrive, there will be a driver/truck operator who is often the supervisor of the crew – this is your go-to person for any questions or concerns.
• The first thing your moving company will do is walk through so you can give them more specific information regarding your Move if there is anything in the house that should not end up in the truck also point any items that you need a special care. After that driver will complete a written inventory of your goods, assessing each item’s condition and assigning it a number for the inventory. Also, a driver will explain all the paperwork that is regard so we can legally transport your belongings to your new place.
• After the paperwork is completed, the movers will protect your carpet and start unloading blankets, tape, boxes, etc. anything that they need to start protecting your furniture. If you purchased additional services like professional packing, the movers would do that before loading the truck. If you already packed your boxes, they will load that in the truck first to create enough space for padding your furniture. Loading the moving van is last, and it is determined, so that cargo space of a truck is used most efficiently.
• Each piece will be blanket wrapped before is taken from the house to the truck, and the movers will load the truck from floor to roof. Heavy furniture will go at the bottom, boxes in the middle and fragile items on the top. Items would be stacked next to each other to prevent shifting of the load. The movers may bring pieces from different rooms and mix it in the truck to ensure a tight fit but every item is labeled from what room is coming, so at the delivery, you will be able to tell the movers exactly where you want each piece placed.

It is generally fine to leave your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or part of a large armoire), it is best to at least partially empty it.

When the cabinets are made of metal or plastic, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wooden cabinets.

Tampa Moving moves upright (spinet) or console pianos. Grand and Baby Grand pianos may be moved, but we need to come and give you an on-sight estimate just to make sure we can keep your piano safe and secure during the move.

Yes. Our professional movers and moving trucks are prepared to move during rain, sleet, or snow. They come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend that you shovel, rake, or otherwise clear the access ways in preparation for their arrival.

We provide all discounts through advertisements we send out, or you find online.We are also happy to reward our repeat customers with a 10 per cent discount on our hourly rate, for a maximum total of $50.

We do not move toxins, including mouse or rat poison, oxygen and propane tanks, flammables, explosives, weapons and ammunition.